FAQ

1. What are your processing times?
Orders are processed within 3 working days. If you opt in for texts, you will be alerted when your order has been shipped out.

2. How quickly will I receive my order?
Our standard free delivery is shipped with Royal Mail, Second Class. This means you should receive your order within 3 days of shipping. In peak season such as Christmas, this may be longer.

3. Do the candles come with crystals?
The Zodiac Collection is infused with a crystal quartz tumblestone. The Mindful Moments does not include any crystals.

4. Are you CLP compliant?
Yes, complying to CLP regulation is extremely important to us to ensure you and your loved ones safety. All candles will have a CLP label attached.

5.  What if I don't like the scent?
We want you to be absolutely happy with your purchase, we offer exchanges and refunds within 30 days of purchase. As we are a small business, postage costs will not be covered by Luna London Candles Limited.